Warranty

Everything we sell ships covered

New, renewed, certified refurbished, or an AnyHDD cable — every item we sell is backed by our 1-year AnyHDD warranty, running a full year from the date of delivery. If it fails, we repair, replace, or refund it. No diagnostic fees.

1 year
AnyHDD warranty, every item
Same day
Claims answered, Mon–Fri
2 days
Typical replacement turnaround
30 days
No-questions returns window
Product registration

Register what you bought

Coverage starts on delivery whether you register or not — registering just means we already have the serial on file when you need us, which turns a claim into a two-minute job.

  • Claims skip the paperwork. Serial already matched to your order, so an RMA is issued without hunting for a receipt.
  • Works for hardware bought anywhere. Amazon, eBay, a reseller, or direct — if it came off our bench, register it here.
  • You get told before it expires. One reminder at 30 days out, so a failing drive gets claimed while it is still covered.
  • Transfers with the hardware. Reselling to a client? Coverage follows the serial, and registration is how the next owner proves it.
Where do I find the serial?On the drive label, usually under the barcode — an 8 to 12 character code. On servers and switches it is on the service tag or the rear panel. If you cannot read it, photograph the label and send it to us instead.
Register your hardware

Two minutes for a single drive. Past five units, send a list instead.

The hardware
Unit 1
Unit 2
Unit 3
Unit 4
Unit 5
Send a list instead

Past five units, a spreadsheet beats typing. Download the template, fill it in, and email it back.

  • One unit per row, and leave the column headers alone
  • Required columns: Serial Number, Order Number, Purchase Date
  • Dates as YYYY-MM-DD — 2026-07-14, not 07-14-2026
  • Units from the same order repeat the order number on each row
  • Do not know a serial? Leave it blank and we will chase it with you
Email your completed list to warranty@anyhdd.com XLSX or CSV. We confirm every serial with its coverage end date once the file is processed.

Registration is optional and free. We use these details for warranty service only — no marketing lists.

Not sure if it is still covered?

Send the order number and serial and we will confirm the term, the end date, and whether what you are seeing is a claim.

Serials are on the drive label, usually under the barcode. Replies come from a person, same business day. Just bought something? Register it here so it is on file before you need it.

What you get

Coverage by grade

The grade tells you the condition of the hardware. It does not change the term or how seriously we take a failure — every item carries the same 1-year AnyHDD warranty and the same claim process.

New
1 year

Sealed, unopened stock, covered by the 1-year AnyHDD warranty from the day it is delivered. Where applicable, new items may also be eligible for the original manufacturer's warranty — but our coverage applies either way.

  • 1-year AnyHDD warranty, registered to you
  • Manufacturer coverage may also apply where available
  • 30-day returns, opened or not
Certified Refurbished
1 year

Backed by AnyHDD directly. Manufacturer warranties generally do not transfer to refurbished units sold by a third party, so ours is the coverage that applies — there is no vendor for you to chase.

  • Replaced with equal or better on failure
  • No need to contact the original manufacturer
  • SMART report and erasure certificate in the box
Renewed
1 year

Tested, wiped, and functionally verified. Same 1-year AnyHDD coverage as certified refurbished — the difference is cosmetic, and cosmetic wear is not a defect.

  • Same claim process, same turnaround
  • Rack marks and scuffs disclosed before you buy
  • 30-day returns if it is not what you expected
AnyHDD Cables & Accessories
1 year

Cables and accessories sold under the AnyHDD brand are covered exclusively by our 1-year warranty, as there is no separate manufacturer warranty for these items.

  • 1-year AnyHDD warranty, no exceptions
  • Same claim process as drives and servers
  • Covered against defects and failure under normal use

Coverage runs for one year from the date of delivery, not the date of manufacture. Longer terms are available on volume and contract orders — ask us.

The honest version

What the warranty covers, and what it does not

Written plainly, because a warranty you have to decode is not much of a warranty.

Covered
  • Defects in materials or workmanship, and hardware failures under normal use
  • Drives that fail SMART thresholds, develop reallocated or pending sectors, or stop being detected
  • Controller, firmware, and interface faults under normal operation
  • Server, switch, and PSU component failures — boards, fans, power supplies, optics
  • Dead on arrival, replaced on an expedited path with no diagnostic back-and-forth
  • Capacity, model, or firmware that does not match what the listing said
Failures inside the first 30 days can go through returns instead if you would rather have a refund than a replacement.
Not covered
  • Damage caused by accident, misuse, unauthorized repair, or modification
  • Normal wear and tear
  • Cosmetic wear on refurbished items that does not affect functionality
  • Physical damage — drops, impact, liquid, fire, static, or bent connectors
  • Operation outside the manufacturer's rated temperature, humidity, or power spec
  • Data. We cover hardware, not what was written to it — keep your backups current
Not sure which side your situation falls on? Open a claim anyway. We would rather look at it than have you guess.
Making a claim

Four steps, and we pay the freight

You can start a claim two ways: log in and open it from your order history, or contact our support team and we will walk you through it. Most claims are resolved without a phone call, and you will always be talking to someone who can see the test record for your exact unit.

STEP 01
Open the claim
Log in and start the claim from your order history, or contact support directly. Either way we need the order number, the serial, and a line about what the unit is doing.
Answered same business day
STEP 02
Quick confirmation
We ask for the SMART output or the controller log and compare it against the record from our bench. No scripted troubleshooting.
Usually one email
STEP 03
Prepaid label
An RMA number and a return label land in your inbox. Pack it in the original clamshell if you still have it — any anti-static packaging works.
Freight on us, both ways
STEP 04
Repair, replacement, or refund
Once the claim is reviewed, AnyHDD will repair, replace, or refund the item at our discretion. Replacements are equal or better and ship within two business days of receipt.
Reviewed case by case
Start a warranty claim Track an existing RMA Or email warranty@anyhdd.com with your order number.
Fine print

The questions people actually ask

No. Any anti-static bag and a rigid box will do. What we do need is the unit itself with its label intact — the serial is how we tie it back to the test record from our bench.
Yes, for the remainder of the term. Coverage follows the serial number, not the buyer, so anything you pass on to a client keeps whatever time is left.
We replace with equal or better specification — same or larger capacity, same or faster interface, same or newer generation. If nothing suitable is in stock, you get a refund at the price you paid.
Advance replacement is standard on business accounts and available to anyone on request. We ship first and hold a card authorization that is released when your failed unit is scanned in.
If it is not hitting the sustained throughput on its own spec sheet, yes — send it in. If it is a SATA drive being asked to do NVMe work, we will tell you that instead of taking your money for an upgrade you do not need.
We do not offer recovery, and we cannot return a failed unit once it has been replaced. Pull what you need before sending it back, and tell us if the drive holds sensitive data so it goes straight to certified destruction.

Not sure what you are looking at?

Send us the model, the serial, and what the unit is doing. We will tell you whether it is a warranty claim, a configuration issue, or a unit that is fine.

Talk to support How we test hardware