Returns

Thirty days to be sure

Wrong spec, wrong count, or simply not what the project needed — send it back within 30 days of delivery, new or refurbished. There is no restocking fee and you do not have to justify the decision to anyone. If the item arrived defective, damaged, or is not what you ordered, we cover the return shipping too.

30 days
From delivery, opened or not
$0
Restocking fees, always
Free
Return shipping if it arrived wrong
3–5 days
Refund posts after inspection
Start a return

Send your order number and what you are returning, or start it yourself from your account. We will email the return label and RMA number — free if the item was defective, damaged, or not what you ordered; otherwise the label cost is yours.

The order number is in your confirmation email and on the packing slip.
Which one do you need?

A return and a warranty claim are different things

Both are handled by the same team. The difference is timing and outcome — picking the right one saves you a couple of days. Warranty claims and anything that arrived defective ship back on us.

Return — you want your money back
Inside 30 days of delivery, for any reason at all.
  • Ordered the wrong interface, capacity, or form factor
  • Project scope changed and you over-ordered
  • Condition is not what you expected from the listing
  • It arrived dead and you would rather have the money than a swap
Start a return
Warranty claim — you want it replaced
Any time inside the 1-year AnyHDD warranty term.
  • It worked, then failed in service
  • SMART is throwing reallocated or pending sectors
  • Throughput is below the model's own spec sheet
  • You need the same part back in the array, not a credit
Check warranty coverage
The rules

Six things worth knowing before you ship

All of it is on this page rather than buried in terms. If a situation is not covered here, ask — we would rather sort it out than have you eat the cost of a mistake.

30 days from delivery
The clock starts when the carrier marks it delivered, not when you ordered it. Request the return inside the window and you have another 14 days to actually ship it.
Opened is fine
Racking a drive to test it does not void anything. Install it, benchmark it, and send it back if it is wrong for the workload.
Original box not required
Anti-static packaging and a rigid outer box is all we ask. A drive loose in a padded envelope will not survive the trip, and that damage is not covered.
Partial returns are normal
Send back four of twelve if that is what you need. Volume pricing is only recalculated if the return drops you under a tier, and we tell you before issuing the label.
Wipe it before it ships
If you wrote data to it, clear it first. We erase everything on intake to NIST 800-88 regardless, but the safest copy of your data is the one that never left the building.
Send back the same item
Please return the item you actually received from us. If what arrives back is not the item we originally shipped, AnyHDD reserves the right to refuse the refund. Serial numbers are checked against your order on intake.
Getting your money back

What happens after you hand it to the carrier

Refunds go back to your original payment method, with no restocking fee. You get an email at every step, including the inspection result. Nothing goes quiet.

DAY 0
Label issued
Return label and RMA number by email, same business day for requests before 3pm ET. We cover the label when the item was defective, damaged, or not what you ordered.
ON ARRIVAL
Received & logged
Scanned against your RMA and serialized. You get a confirmation the moment it lands on our dock.
1 BUSINESS DAY
Inspected
Condition checked against what you told us. If something does not match, we call before adjusting anything.
3–5 DAYS
Refund posts
Issued to your original payment method the same day inspection clears, with no restocking fee deducted. Your bank sets the rest of the timeline.
CardBack to the same card, 3–5 business days
ACH or wireReturned to the originating account, 2–4 business days
Net 30 termsCredit memo against the invoice, issued immediately
Store credit (optional)Only if you ask for it — instant, and we add 5%
Edge cases

The situations that actually come up

Photograph the box before you unpack any further and start a return the same day. Freight damage is our claim to file, not yours — you get a replacement or a refund immediately and we deal with the carrier separately.
Yes — if you are returning for any reason other than a defect or an error on our part, the return shipping label is yours. If the item arrived defective, damaged, or is not what you ordered, we cover the return shipping. Either way there is no restocking fee.
Yes, and it is faster. Tick “I would rather have a replacement” when you start the return and we ship the correct item as soon as the return is scanned in — or immediately, before yours arrives, on business accounts. Price differences are settled either direction.
Returns have to run through Amazon because that is where the payment sits. The warranty is ours either way, so once the return window closes, come straight to us.
That is a return, and it is worth a message first. Backplane and controller quirks are usually solvable, and if we can fix it in one email you keep the hardware and the working array. If not, send it back.
Ask anyway. The window is a policy, not a wall, and a few days over on an unopened item is rarely an argument. Past that, the warranty is still running and covers anything that has actually failed.

Not sure whether to return it or claim it?

Send us the order number and what the hardware is doing. We will point you at whichever route gets you working again fastest.

Talk to support Read the FAQ

Returns content coming soon.